Order & Return

About Your Orders

There are no extra options you need to worry if you haven’t proceed to PayPal.

You may cancel your order within 48 hours of purchase. To do so, you should immediately contact our support. The best way to do so is via Email or Skype ([email protected]). Be sure to check both options so we won’t miss your message.

We guarentee:

  • 100% refund within 4 hours of purchase.
  • 80% refund within 24 hours.
  • 60% refund within 48 hours.

Note that it might take us 2-3 workdays to complete this action.

About Our Returns Policies

Gemsexdoll.com offer returns for dolls within 30 days of receipt of shipment ONLY for quality-related issues.

  • If you believe your doll comes into quality issue or is damaged during transportation, provide us with a high quality photo of damaged parts, along with your order information, and send all details via email to [email protected].
  • Before we confirm a return, do not use the doll.
  • If it is a damage caused by misuse, we do not offer return.
  • For further details, contact us.
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